Terms and conditions

Useful Contacts

Silvia Bustinza (mobile, 24 hours): +51 984 93 81 46 (English and Spanish spoken) e-mail: [email protected]

Travel Consultant:
Lucero Guzman (24 hrs): +51 929135555 (English and Spanish spoken) e-mail: [email protected]

Manager:
Rocío Valcárcel (24 hrs): +51 984938152 (English and Spanish spoken) e-mail: [email protected]

Office: To dial from abroad: +51 (84) 24 04 24

Terms and Conditions

Reservations:

We accept bookings by e-mail together with a deposit of 30% of the total package price per person paid into our bank account. Once we have received your reservation details and the deposit payments then your confirmation will be sent to you, which will include: confirmation of your trip; pre-departure information; and a receipt for the payment received. Last minute bookings should be paid in FULL. All reservations must include the necessary information as listed below (It is the client’s responsibility that all the personal and flight information is correct):

Please complete and send the following details for each traveler:

  • Name (as written in your passport):  
  • Passport number:
  • Date of birth:
  • Nationality:
  • Home address:
  • Work address:
  • Home phone number:
  • Work Phone number:
  • Mobile number (WhatsApp)
  • Emergency contact for duration in Peru:
  • Contact phone number:
  • Contact email
  • Travel Insurance Contact number:

Each client has to send his/her personal information correctly. Chaska Tours E.I.R.L is not responsible for erroneous data and any difficulties, cancellations or additional charges that may arise.

To coordinate your transfers in Lima we also need to know your international flight details:

  • Arrival date:
  • Arrival time:
  • Flight Company:
  • Flight-number:
  • Departure date:
  • Departure time:

Each client is responsible for sending the correct arrival and departure times of his/her national and international flights to Chaska Tours E.I.R.L in order to arrange their transfers.
Any errors in booking data or incorrect information of arrivals will be only the responsibility of the client.

Large Groups (8 or more passengers):

Please send us a preliminary list of all the passengers in the group, at least 60 days before the arrival and the final list 45 days before the arrival. Names of each passenger must be written as it appears in his/her passport.

Individuals:

Please send a list of all the passengers at the time of making your reservation. Names of each passenger must be written as it appears in his/her passport.

RESERVATION CHANGES Any changes in reservation details (number of passengers, tours, passport numbers) must be done at least 45 days prior to departure otherwise it may be subject to penalties for administrative charges.  

Payment (Groups):

A deposit of 50% must be received at the time of booking. The remaining balance must be paid 60 days before arrival.
All payments for groups are to be made to our bank account of BCP in Peru via wire transfer.

Payment (Individuals):

Packages

A pre-payment of 30% must be received at the time of booking. The full payment of the program must be done 60 days before arrival.

If the reservation is made less than 60 days before the trip departure then the total price must be paid at the time of booking. 

Inca Trail and other alternative Treks:

A pre-payment of 50% must be received at the time of booking. The full payment of the program must be done 30 days before arrival.

If the reservation is made less than 30 days before the trip departure then the total price must be paid at the time of booking. 

NOTE: If the payment is NOT received within 48 hours of making the reservation then Chaska Tours E.I.R.L reserves the right to cancel the reservation.

Bank details:

Chaska Tours E.I.R.L -  BANCO DE CREDITO DEL PERU
Account Number USD $: 002-285-001924347144-58

Prices:
Prices are in USD $ and per person. Prices are subject to changes without previous notification. All prices will be confirmed by mail along with the final version of your travel program.

Prices do not include:

  • International and domestic flights.
  • Any travel visa expenses.
  • Tips.
  • Any additional services.
  • Airport taxes.
  • Excess luggage.
  • Personal expenses.
  • Insurance - We strongly recommend to all passengers to have travel insurance. 

Reservations of flights:

  • Reservations of international and domestic flights are subject to 100% payment immediately upon confirmation of reservations.
  • Cancellations of airline tickets are according to the cancellation policies of the specific airline you will use for your flights. In case of cancellation or flight changes, Chaska Tours E.I.R.L will charge USD $25.00 for each ticket for administrative fees.

Last minute bookings (30 days or less before arrival)
Last minute bookings can be accepted under the conditions that hotels, trains, flights, tours and hikes can be altered and will depend on availability.
Payments for last minute bookings are to be made in full to our bank account of BCP in Peru via wire transfer or credit card.

Cancelations 

Chaska Tours E.I.R.L will accept only written cancelations. E-mail your cancellation including your full name and date of travel and the reservation code of your tour.
If you do not receive our confirmation within 48 hours, call our office to make sure your cancelation was received. We will apply the terms of cancelation based on the date that we receive your written cancelation.

  • Cancelations made between the booking time and 61 days before arrival will incur a loss of 20% of the total price.
  • Cancelations made 60 to 45 days before arrival will incur a loss of 50% of the total price.
  • Cancelations made 44 to 15 days before arrival will incur a loss of 70% of the total price.
  • Cancelation made 14 to 0 days before arrival will incur a loss of 100% of the total price.
  • A ‘no-show’ will incur a loss of 100% of the total price.
  • Cancelations of flights: Once payment is received, airline tickets will be purchased and are fully non-refundable. Chaska Tours E.I.R.L will charge USD $ 50.00 per administrative fees for any ticket change, additionally to any costs charged by the airline.

Cancelation policies for the 2, 4 day Inca Trail programs and other alternative treks:  

Chaska Tours E.I.R.L needs to buy non-transferable/non-refundable Inca trail permits for clients but also trek-staff (porters, cooks, chefs and guides) therefore our cancelation policy for the Inca Trail is as follows:

  • Cancelations made between the booking time and 31 days before departure will incur a loss of 50% of total price.
  • Cancelations made 30 to 15 days before arrival,will incur a loss of 75% of the total price.
  • Cancelations made 14 to 0 days before departure will incur a loss of 100% of the total price.
  • A ‘no-show’ will incur a loss of 100% of the total price.

Cancelation policies for the 2, 4-day Inca Trail programs and other alternative treks in Sars-Cov2 (COVID-19) times:  
Our cancelation policy for the Inca Trail and other treks under these circumstances is as follows:

  • Cancelations made between the booking time and 60 days before departure will incur a loss of 20% of total price.
  • Cancelations made 59 to 31 days before arrival, will incur a loss of 50% of the total price.
  • Cancelations made 30 to 15 days before departure will incur a loss of 70% of the total price.
  • Cancelations made 14 to 08 days before departure will incur a loss of 80% of the total price.
  • Cancelations made 07 to 0 days before departure will incur a loss of 100% of the total price.
  • A ‘no-show’ will incur a loss of 100% of the total price.

Changes and Refunds

  • Passengers, who voluntarily give up any service included in the program will not receive any kind of refund. 
  • Chaska Tours E.I.R.L reserves the right to alter the program.
  • Changes to existing reservations, for whatever cause, will incur a $50 administrative fee per person plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers.
  • Name changes to airline reservations are subject to full cancellation and rebooking. 

Airline Name Changes:

  • Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Penalties according to the airlines policies.
  • Chaska  Tours E.I.R.L will charge USD $ 50.00 for administrative fees for any ticket change 
Late Payment
  • If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation.
    A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.

Damage and Replacement fee for rentals and use of equipment during hikes
All camping equipment must be returned organized, clean, dry, and in the same condition as when it was loaned. Upon return of the equipment, the condition of the equipment will be inspected. The Renter shall be liable for any damage that occurs to the equipment while in his/her possession and use. The extent and existence of damage to the equipment will be determined at the sole discretion of the equipment manager of Chaska Tours E.I.R.L. If any part of equipment is damaged, lost, and or rendered permanently unusable, renter will be charged the full replacement price. If a part is broken or lost and can be replaced, the cost of the part will be assigned as a damage fee.

Insurance

We DO NOT provide any travel insurance. It is the client’s responsibility to obtain adequate personal travel insurance before coming to Peru.
The insurance must include personal accident, medical expenses, air ambulance, loss of personal effects, repatriation costs and any other expenses which may arise as a result of loss, damage, injury or inconvenience to the client. Please notice that during these times it is important to include a COVID-19 Policy in your travel insurance.
We STRONGLY recommend to include coverage in case you are forced to cancel your holiday due to force majeure.
If you are planning to participate in any activity considered "risky" by the insurance company e.g. trekking, climbing, rafting, etc. - make sure that these are included in your Policy. Please bring a copy of the Policy Document with you.
If a client gets sick while travelling, we will do all that is necessary to get them the proper treatment, including evacuation from the mountain and hospitalization if necessary; BUT THESE COSTS WILL HAVE TO BE ASSUMED BY THE INDIVIDUAL CLIENT.

Medical 

You MUST be in general good health condition to join any of our trips. Our tour leaders and Guides are authorized to disqualify any client who they believe is unfit for the demands of the trip. - In this instance Refunds WILL NOT be given. Chaska Tours E.I.R.L provides a comprehensive First Aid Kit and Bio security equipment, also due to the Sar-Cov2 (COVID-19) pandemic we also carry a pulse oximeter, face masks and infrared thermometers for each trip, however it is the responsibility of each client to bring whatever specific medications they need. We will also send you a suggested Personal First Aid Kit list with your pre-departure information.

Minimum number of Passengers

In Shared Group service the minimum required to start the trip is 4 passengers. In case, we do not reach this number of passengers, the operation would be with our partner Inca trail operator, prior to your consent.

In Private Service we can departure from one to 16 passengers (one guide is assigned for each group of 8).

Due to the Sar-CoV-2 (COVID-19) new restrictions each group will have only 8 passengers with one guide.

Return train to Cusco

We include the train tickets as indicated on your reservation. The Vistadome, Expedition and Inca Rail services no longer run directly to Cusco central Station and a transfer is required from Ollantaytambo or Poroy to Cusco city. We provide you with a transfer from Ollantaytambo or Poroy station to your hotel.
During the high season the trains are fully booked, therefore we might have to reserve the Expedition, Vistadome or Inca Rail service in a different schedule, which only runs between Aguas Calientes and Ollantaytambo station and from after which you will continue to Cusco city by bus (included in the price).

Visit our office

If you would like to coordinate any final details with us once you arrive to Cusco you are always welcome to visit us in our office in Cusco.

Customers doing a trek

If you are doing a trek with Chaska Tours E.I.R.L then you will need to have an informative briefing one or two days before the trek departure, we will coordinate this with you previously and this will be also the last chance to rent trekking poles, or sleeping bags from us.

Trip Changes

Chaska Tours E.I.R.L is not responsible for additional expenses caused by loss, theft, injury, damage, accident, malfunctions, cancellations, delays or any other unforeseen events. Please note that itineraries are subject to change or cancelation due to unforeseen and unusual events beyond the company’s control including weather conditions, flight delays, buses & train problems, political disputes or similar. We will do our best in these circumstances to re-accommodate you to your best interests. All such losses or expenses will be the responsibility of the customer - we therefore recommend having Insurance with cover for any of the events mentioned above. Any unused activities or benefits, which are included in your package, are non-refundable.

Limited Responsibility

Chaska Tours E.I.R.L reserves the right to change prices at any time of flights, accommodations and tours or other arrangements due to a change on these rates.

IMPORTANT NOTES 

Personal documents Passport, visa, health requirements and travel insurance are responsibility of the client. Chaska Tours E.I.R.L strongly recommends obtaining travel insurance against cancellation and medical coverage.

Taxes Rates are listed in American Dollars and include taxes and service charges for Non-residents in Peru staying for less than 60 days. Peruvian passengers are required to pay 18% taxes on hotel accommodation and tours.

Money  On arrival in Peru it is a good idea to exchange American dollars so that you have Soles. Although most places accept both US dollars and Soles it is better to have local currency. It is also important to know that most exchange houses do not accept even the slightest damaged or marked US dollar bills.   

Health advisory  Some tourist destinations are located at a high altitude (as for example Puno is at 3827mtrs (12555ft), Cusco is at 3450mtrs (11349 ft), Rainbow Mountain 5200 mtrs (17070 ft), Machu Picchu is between 2600mtrs (8,500ft)) and 2900mtrs (9,500ft)) and the visit requires medium to sometimes-active physical activity. Regarding to Treks you should be aware that they have different trek gradings (levels of difficulty) depending on what is included in your program, please check these details on our web page for each trek.
Participants should be fit and in good physical condition to be part of a tour and trekking’s groups.
Chaska Tours E.I.R.L recommends consulting your physician in case you have any doubts about your health before traveling to Peru. 

Tips for altitude  Given that some tourist destinations are at a high altitude it is important to have a medical check before coming to Peru - consult your doctor about altitude sickness pills. On arrival to Cusco it is important to take 2 days to acclimatize and to rest on the first day as much as possible, eat lightly and drink 2 liters of water or electrolyte drinks like Gatorade. If you are short of breath and feel signs of altitude sickness you might ask your hotel receptionist to provide oxygen and contact us to assist you. Having 15 minutes of oxygen makes a big difference. Sleeping with a couple of cushions under your head also helps. 

Seat Belts Under the Peruvian law 027-2006-MTC Front seat passengers must wear their seat belts at all times.  Chaska Tours E.I.R.L strongly recommends that all passengers wear their seat belts at all times were possible. Chaska Tours E.I.R.L and associates are not responsible for verbally suggesting the application of seat belts, it is the passenger’s responsibility. 

Peru Rail

Luggage Policies & Identity Requirements 

Peru Rail changed its policies regarding luggage: 01 bag or backpack must not exceed 5kg/11pounds or 62 inches/157cm (length + height + width).  This means you should bring along a small backpack to Machu Picchu. You can leave your main luggage at your hotel or at our Cusco office. We have noticed that it is possible to exceed the mentioned weight and measures at some degree, but it is not possible to bring large suitcases. Chaska Tours E.I.R.L can provide duffle bags at no cost, which are to be returned after using and which can also be purchased at $ 20.00 each.

All luggage exceeding the dimensions described above, can be transported on a luggage car available at:
Ollantaytambo – Machu Picchu train 501:  Dep.:  08:53hs Arr.: 10:23hs
Machu Picchu – Ollantaytambo train 504: Dep.: 16:22hs Arr.: 18:01hs 

Up to 10Kg - NO CHARGE From 11 kg US$ 1.80 (including taxes) per kg
Storage at Ollantaytambo: - Monday to Sunday 07:00hs to 19:00hs – Free Service.  

With the growing importance of security worldwide within the transport sector, as of April 15th, 2007 Peru Rail will require that each passenger boarding a train service must submit their train ticket or identity card (original) or photocopy.  Without this the passenger will not be able to board the train (SUNAT Resolution 156-2003-SUNAT, Tributary Code).  For passengers’ safety, Peru Rail reserves the right to verify these documents on board, or through the police if deemed necessary (Law 28366).

Phone numbers

In case of emergency after hours for delayed or canceled flights or missed transfers or anything else unfortunate that could possibly occur which interrupts the flow of the stated itinerary please call immediately to Operations department on +51 984 93 81 46 and our Emergency numbers.